Terms & Conditions

Access to and use of this site is provided by the Liverpool City Gifts, which is part of Liverpool City Council, and your access and use are subject to the following Terms and Conditions.

Use of this site constitutes your acceptance of these Terms and Conditions, which take effect when you first use this site.

Liverpool City Council reserves the right to change these Terms and Conditions at any time by posting changes online. You are responsible for reviewing regularly information posted online to obtain timely notice of such changes. Your continued use of this site after changes are posted constitutes your acceptance of this agreement as modified by the posted changes.

Whilst Liverpool City Council endeavours to ensure that this site is normally available 24 hours a day, Liverpool City Council will not be liable if for any reason the site is unavailable at any time or for any period. Access to this site may be suspended temporarily or permanently and without notice.

If any of these Terms and Conditions should be determined to be illegal, invalid or otherwise unenforceable by reason of the laws of any state or country in which these terms are intended to be effective, then to the extent and within the jurisdiction in which that term is illegal, invalid or enforceable, it shall be severed and deleted from the clause concerned and the remaining Terms and Conditions shall survive, remain in full force and effect and continue to be binding and enforceable.

By accessing any part of this site, you should be deemed to have accepted these Terms and Conditions in full.

These Terms and Conditions shall be governed by and construed in accordance with English law.

Ownership

The Liverpool online shop website is a service operated on behalf of Liverpool City Council by Boundless Commerce for Bleep Computing, Unit 36 St Olav's Court, City Business Centre, London SE16 2XB

Accuracy of Content

Whilst Liverpool City Council endeavours to ensure that the information on this site is correct, no warranty, express or implied, is given as to its accuracy and Liverpool City Council does not accept any liability for error or omission. The use of information on the site and any downloadable item is at your own risk. Liverpool City Council reserves the right to make alterations and corrections to the information contained in this website at any time without notice.

Damage

Liverpool City Council makes every effort to ensure that this website is free from viruses or defects. However, we cannot guarantee that your use of this website or any websites accessible through it won't cause damage to your computer. It is your responsibility to ensure that the right equipment is available to use the website and screen out anything that may damage it. Liverpool City Council shall not be liable for any damages (including, without limitation, damages for loss of business or loss of profits) arising in contract, tort or otherwise from the use of or inability to use this site, or any material contained in it, or from any action or decision taken as a result of using this site or any such material.

Password/account security
You are responsible for maintaining the confidentiality of your password and account and any activities that occur under your account.  Liverpool City Council shall not be liable to any person for any loss or damage which may arise as a result of any failure by you to protect your password or account.

Availability
All items are subject to availability. We will inform you by email as soon as possible if the goods you have ordered are not available.

Ordering errors
You are able to correct errors on your order up to the point at which you click on ‘place order’ on the final page of our ordering process.

Delivery charges
Delivery charges vary depending on the type of products ordered and the service you select and can only be refunded in accordance with your legal rights under the Distance Selling Regulations and other legislation. For full details of our delivery charges please refer to our Delivery Information section.

Acknowledgment and acceptance of your order
If you have supplied us with your email address, we will notify you by email as soon as possible to confirm receipt of your order. Our acceptance of your order will take place upon despatch of the product(s) ordered.

Cancellation right
Under the distance selling regulations you have the legal right to cancel your order within seven working days of receipt of the goods.

Cancellations, Amendments and Returns
As soon as you realise that you need to change your order please contact us on +44 (0)1273 292798 and one of our advisors will help you. If you amend your order, you may find there are changes to your delivery timescale and/or the price you pay for the item (ie you will be charged the current selling price on the day you amend the order).  For a 'goodwill' refund (ie where there is no legal right to a refund or exchange under the Distance Selling Regulations or otherwise) after you have received your goods, you can return any item to us for a refund, provided you have proof of purchase.  Items must be unused and returned in the original packaging and in a re-saleable condition within 28 days of receipt of your goods.  This policy does not affect your legal rights under the Distance Selling Regulations or other legislation.  Please note that goods returned for a 'goodwill' refund must be sent at the customer's expense.