Privacy Policy

Secure Shopping
All payments for items sold on this site are made via a third party provider, SagePay.

SagePay transactions take place over a secure network which meets the Payment Card Industry Data Security Standard a set of regulations developed jointly by the leading card schemes to prevent cardholder data theft and to help combat credit card fraud.

The key requirements are to:

Build and Maintain a Secure Network
• Install and maintain a firewall configuration to protect cardholder data
• Do not use vendor-supplied defaults for system passwords and other security parameters

Protect Cardholder Data
• Protect stored cardholder data
• Encrypt transmission of cardholder data across open, public networks

Maintain a Vulnerability Management Program
• Use and regularly update anti-virus software
• Develop and maintain secure systems and applications

Implement Strong Access Control Measures
• Restrict access to cardholder data by business need-to-know
• Assign a unique ID to each person with computer access
• Restrict physical access to cardholder data

Regularly Monitor and Test Networks
• Track and monitor all access to network resources and cardholder data
• Regularly test security systems and processes

Maintain an Information Security Policy
• Maintain a policy that addresses information security

Unauthorised use of your credit card

Most banks either cover all the charges that result from unauthorised use of your credit card or limit your liability to £50 (the maximum liability allowed under the Fair Credit Billing Act). You must notify your credit card provider of any unauthorised use in accordance with its reporting rules and procedures.

Liverpool City Council is strongly committed to preserving the privacy of its customers. This Data Protection and Security Policy lets you know about our policy for the collection and use of information about you and your transactions with us.

Summary
We do not share your information with other companies without your prior permission and we will only send you emails if you specifically give us your consent to do so. Credit cards are completely secure when used on this website.

Personal information
If you make a purchase with us, we will ask you to provide us with certain up-to-date data about yourself which we will handle in accordance with the United Kingdom’s Data Protection legislation. We maintain strict security standards and procedures with a view to preventing unauthorised access to your data by anyone, including our staff and suppliers. We use leading technologies such as (but not limited to) data encryption, firewalls and server authentication to protect the security of your data. All our staff and any third parties hired to provide support services, are required to observe our privacy standards and to allow us to audit them for compliance.

When you place an order
When you buy online, our order form asks you to give us information specific to that order, including your billing address, shipping address, credit card information and email address. The information that you provide is used to process and send your orders. We also use this information to contact you if there is a problem with your order. We do not make our customer list available to other companies.

Buying online
When you buy from us online, our system automatically gathers purchase data. We use this information in two ways.

1 We review what products and services appeal most to our customers as a group. This statistical information helps us improve our offer in the same way that other companies change their catalogues based on what sells best.

2 We use information (such as the number of purchases customers make and the categories of goods and services they buy) to make offers to them which we believe will be of interest.

We do not give out any information about you, as an individual, to anyone, except to complete your transactions, or to comply with valid legal process such as a search warrant, subpoena or court order.

Web cookies
Cookies are pieces of information that a website transfers to your computer’s hard disc for record-keeping purposes. Cookies can make the Internet more useful by storing information about your preferences on particular sites, thus enabling website owners to provide more useful features for their users. They contain no name or address information, nor any information that will enable anyone to contact you by telephone, email or any other means.

Most browsers are initially set to accept cookies. If you prefer, you can set your browser to disable cookies or inform you when they are sent. However, given that we may sometimes use cookies, you may not be able to take full advantage of our website if you do disable them.

Do you have any questions?

liverpoolvisitorcentre@liverpool.gov.uk